In the past few years, my husband had spoken to a multitude of customer service representatives regarding products, services, etc.  At the end of each call, the agent would ask: “Is there anything else I can do for you?”  My husband would always replay – “I would love a pepperoni pizza.”  You could hear the chuckle or laughter in the agent’s voice after my husband’s reply.  It was his way of giving a smile to someone. 

After researching car tire prices and services, my husband chose to have his Silverado’s new tires mounted at the Tuffy Tire and Auto in Gulf Breeze.  The service was excellent and pleasant.  The service was also completed very promptly.  About a week later, an individual from your office had contacted me for a brief survey regarding our recent visit.  After answering the questions, my husband had asked the “smile question” regarding the pepperoni pizza.  Needless to say, but the two of them had chatted like old friends for minutes afterwards. 

About two weeks after having our car serviced, my husband and daughter had brought my daughter’s car into Tuffy for servicing and new tires.  Again, the Tuffy personnel had given us excellent service and the work was completed as promised.  Yesterday, a call came from the same individual regarding our visit.  It wasn’t long before the individual had realized that she was talking to the “pepperoni pizza man” from Gulf Breeze.  She laughed and chatted again for a few minutes following her survey.  Before hanging up, she had asked at what time he would like his pepperoni pizza to be delivered.  Fifteen minutes after hanging up, she called back to let my husband know that his pizza would be delivered at 9:00pm per his discretion. 

That night at exactly 9:00pm, the doorbell rang and my husband’s pepperoni pizza had arrived!  Thanks Tuffy!

Gaile Z. (2010)