Tuffy, where have you been all my life? I came in for an oil change. Your sale included a free tire rotation, which I said I didn't need because I was getting new tires soon. The store personnel took time to explain the benefits and convinced me it was important to get the tire rotation. As it turns out, I found out that you also sold tires at your location and decided to pursue asking for a price. Your location was much cheaper than many other places that i had looked at. It's so refreshing to deal with a business that's honest and so helpful. I will tell all my friends about you!
Sharon B. (2012)
AWESOME! The service provided to me was AWESOME! I purchased new tires for my car and forgot that I had the spare on - they drove me home so we could pick up the tire! Customer Service is obviously the their number one goal and they not only achieved it, they went way beyond! My car door was damaged in an accident and made a very loud and annoying popping sound every time you opened the door. When I got my car back after having the tires put there was no more very loud, annoying popping sound from my door! I can't tell you how much that has meant to me! Talk about going above and beyond! You folks are amazing! Thank you!
Mary L. (2011)
Ever since my service contract with my Saturn Vue ran out, I have always been going to the Tuffy Auto of Cape Coral, on Del Prado Blvd. I would even travel there if I happened to be out of town and needed something because I know them very well. I am a very loyal customer and go every 3,000 miles.
Yesterday, I noticed a screw in my passenger front tire. I called the owners at Cape Coral where I should go because I was a pretty far from home. He had mentioned that I should try the Tuffy in Venice.
My initial contact was just like the Tuffy in Cape Coral – it was as if they already knew me. The service manager had indicated that the tire only needed to be plugged and had communicated that it would only be a few minutes. After ten minutes, the manager came into the waiting area to tell me that there would be no charge as the screw didn’t penetrate the tire very far. He was pleasantly surprised.
I know that people find it easy to write a letter of complaint when something goes wrong, but I make it a point to write if something goes right. Tuffy of Venice has it right; they were honest, friendly, and I would recommend anyone to them.
Thanks Tuffy
Reverend Arnold Z. (2010)
