I would like to commend Jack at the Fort Myers Tuffy (McGregor Blvd) for his excellent customer service and work ethic of his entire team.  Being a single your woman away from home, I have been given the runaround on numerous occasions from several different auto repair shops.  After a breakdown on a busy street, the tow truck driver personally recommend Jack at the Tuffy on McGregor Blvd.  The tow truck driver had indicated that he wasn’t supposed to give towing clients recommendations, but he could see that I was distressed with no one to turn to.  My father, who lives in Massachusetts, spoke to Jack on the phone and they both had agreed to a service plan that would be most cost-effective for me while still allowing me to have a functioning vehicle by the time I ended work later that day.  My car is working wonderfully, and Jack’s attitude and patience was something you don’t find too often anymore.

Kelly Ann P. (2010)