The Tuffy manager took great care of me when my right caliper brackett came loose and wedged into the right rear wheel locking the wheel up and damaging the wheel. My assessment of the situation was a "transmission problem" and was 95 miles from Enterprise. I called Tuffy upon a recommendation and talked with Gary. He gave me the telephone number of his recommended Towing service. I was picked up by the towing service at my beach townhouse and we went to pick up the stranded Envoy at a location about 3 miles from the townhouse. Upon arrival at Tuffy the Envoy was removed from the tow truck and shortly Gary had his men assess the auto. Upon seeing the difficulty of removing the Envoy from the tow truck and that the right rear wheel would not turn, Gary's men, Rob and Tim began looking into the situation. Gary came to me and explained the problem and then walked with me to my Envoy and showed me the problem. He arranged to have obtain a bolt from a local GMC dealer and my Envoy was soon back in service. I assumed because the Envoy would not go forward but would go backward that my problem was a transmission. When I told Gary this over the telephone on my original call to Tuffy, Gary offered to take me to the Northwest Florida Beaches Airport to pick up a rental car.....if I needed the rental car (assuming my assessment was a transmission problem). I can't say enough about the service I was offered and at a price I found to be unbelievably fair. If all managers are like Gary, you have a wonderful organization. I do know you have a wonderful Tuffy Auto Service Center in Panama City Beach, FL.
Maxie S. (2012)
The manager at the Panama City Beach Parkway Tuffy was very helpful with my bad tire. He gave me a fair price and was very helpful to some one in a problem out of town. Your organization should be very proud of his professionalism he showed.
Richard W. (2011)
I would like to tell you that your manager at the store in Panama City Beach is 1 n a million. Gary, the manager, knew many of his customer by name. He treated each with great respect, and like they were his relatives. This was my 1st visit as I waited for my car to be repaired. He explained to each person what was wrong and what was needed to fix the problem. I was very impressed with him. I can see why he has so many return customers. I was in customer service for over 40 years in the consumer finance business. As you know, without great personal customer service, business can suffer. I told your manager that I would be back for more service to my car.
Again, I thank you for having this manager at the Panama City Beach store. I will be glad to tell everyone to go see Gary in PCB.
Alvin G. (2011)
Tuffy, 13151 Panama City Beach Pkwy, was absolutely wonderful to take the time to check out my vehicle when I had heard some strange noises. They took my car on a test drive and was able to solve the problem in no time. Thank you for having a great staff!
Florence F. (2011)
I stopped by the Panama City location in October to have my A/C compressor noise diagnosed. The manager immediately was able to get my vehicle in and was able to diagnose the problem quickly. Tuffy had made the needing repairs in a little over than two hours. I was very impressed. While there, the manager had also pointed out to me an intake manifold leak and explained what damage could occur should repairs be delayed. I was so impressed with his honesty, experience, and know-how, that I quickly scheduled the repair on my next trip to Panama City. The manager treated my vehicle just like it was his own! Thanks Tuffy!
Martin F. (2009)
