We recently received service at the store in Fargo, ND for rear brakes and four new tires! The people there were very kind, helped us finance, and we are very happy with this service!

Jeffrey O. (2011)

My comments today are about the store manager.  While waiting for my work vehicle to get serviced, I watched (and listened) to the manager interact with several customers that came in.  His "people" skills are very good, to say the least.  He went as far for one fellow, to call a local used parts dealer and then gave the phone to the customer so he could find out about a part.  That impressed me.  I come from a retail background so this was a true refresher course in the skills of taking care of your customers.   Tuffy gets my family's business and my work vehicle's business.  They're good at what they do.  Thanks for everything that you do.

Tom G. (2011)

I went frantically running around Fargo to find a service center that would do an alignment after 4 p.m. The first place I found that had time to do it was Meineke on 13th Ave in Fargo. After they did the alignment, they informed me that I needed a new tire, and that the alignment hadn’t solved the issue.  From there, I paid the $86 for the alignment, and went looking for someone who had a tire in stock. I then stopped at Tuffy and spoke with Scott Miller. After examining my vehicle, Scott asked when I had received the alignment. When I informed him it was less than an hour ago, Scott told me they hadn’t touched my car. Scott then showed me what the tool marks would look like, as well as where they would be. Scott then personally called Meineke and asked for a before and after spec sheet. They did not have one, so Scott gave me advice on what to do next. Scott also put extra information on the Tuffy’s invoice in case I had to pursue legal action. All of the extras Scott did for me alone went above and beyond our expectations. After all of his help yesterday, Scott went above and beyond again today when he called me today to ask how my attempt at getting my money refunded at Meineke had went. When I informed Scott that they had not refunded my money, Scott suggested yet another action to take. I can’t tell you how much I have appreciated Scott’s help. You do not find many auto service centers whose staff actually takes the time and effort to help the customer out.  Now I understand why this location has won so many awards. I can guarantee you that as long as we live in Fargo we will never be going to a different auto service center. I just wish we had come there sooner! If there is ANYTHING else I can do to make sure this Tuffy’s gets the recognition it needs, please don’t hesitate to ask.

Patrick M. (2011)

I would like to thank Tuffy for taking care of my vehicle's needs.  I completely trust that they will always do a great job, and they provide excellent customer service.  I would like to say that Scott, their manager, has been very helpful and very easy to talk to.  He understands my needs and makes sure that I am happy with the repairs on my vehicle.

Charito H. (2011)

Kim, Scott, and the crew at Tuffy have been amazing to us.  Whenever I need work done, they always seem to go out of their way to work me into the schedule.  The work is always explained in detail first prior to servicing my vehicles.  Tuffy truly does it right! Thanks Tuffy!

Bruce F. (2010)