Being from Michigan and traveling to Pennsylvania, our vehicle broke down on the Ohio Turnpike on September 29, 2011. Our vehicle was towed to your location in Amherst. Upon a quick and thorough diagnosis, we were informed by the manager that a timing belt broke and repairs could be done by 3 p.m. the next day, Friday September 30th.  Not only was the repair work done the next day, but way ahead of schedule. We were back on the road by 2 p.m. and made our commitment in Pennsylvania with time to spare.

Being in the service industry myself, I want you to know that your manager and mechanics went out of their way with excellent service, not only in fixing the vehicle, but also finding us safe accommodations for the night, providing us a means of transportation, and even suggesting a fine place to eat. At no time did we ever feel pressured or taken advantage of.

Again, a sincere thank you to the guys at Tuffy in Amherst, Ohio for job of excellence and knowing how to service people.

Rich S. (2011)

I want to thank you guys so much for going the extra mile and helping my wife out with her brakes last Friday.  She was on her way to Toledo from Cleveland, it was late in the afternoon, and she broke down, but Aaron and the crew rallied around her and got her car fixed quickly and inexpensively.  They saved the day for her.  She was on her way to a baby shower for her niece.  Thanks guys for all your help and your professionalism - you truly have the heart of servants!

Mike M. (2011)