What does it take to become a member of the Tuffy Team?
The drive to be successful. The discipline to empower that drive. Diligence, honesty, hard work, attention to detail, sufficient capital and a commitment to excellence.

It is crucial that you be consumer-oriented. You must make the customer feel that you appreciate their business and are fully capable of honestly servicing their vehicle to their complete satisfaction. These "people skills" must be finely-honed. They are called into play every single day in managing your employees, working with suppliers and most importantly, when interacting with customers.
 
Your attitude about customers shines through in your facility as well as in your service. Inside and out, your shop must exude professionalism. Your staff should be courteous and attentive from the time they answer the telephone and first speak with the customer until the repair is completed and the customer is out the door. The customer must know he is dealing with professionals. This is invaluable in generating repeat business plus word-of-mouth referrals, both keys to building sales volume. 

Mechanical aptitude is helpful, but not necessarily a prerequisite. Many of our successful franchisees have very different backgrounds. Key traits that Tuffy looks for during our approval process for prospective franchisees include a desire to satisfy customers and a commitment to excellence. Each of our successful operations has a deep appreciation for the fact that a satisfied customer is what makes an operation competitive and successful.

A Tuffy franchise could be right for you if you're willing to invest your time, attention and labor, as well as your capital. It's a hands-on, working situation, not simply a financial investment. Active, full-time involvement is essential.