What does it take to join Tuffy?
To be a Tuffy Franchisee, you must have a drive to be successful, and the discipline to empower that drive. Diligence, honesty, hard work, attention to detail, sufficient capital and a commitment to excellence are also necessary.
Consumer-orientation is crucial to the Tuffy operation. Customers should feel that you appreciate their business and that you are fully capable of servicing their vehicle honestly and to their complete satisfaction. Your “people skills" must be finely-honed. You’ll use them every day in managing your employees, working with suppliers and most importantly, when interacting with customers.
 
Your attitude will shine through in your facility as well as in your service. Inside and out, your shop must exude professionalism, and your staff should be courteous and attentive from the time they answer the telephone and first speak with the customer until the repair is completed. This is invaluable in generating repeat business plus word-of-mouth referrals, both keys to building sales volume.