Site Selection

In most instances, Tuffy identifies markets in which to locate new Tuffy Auto Service Centers and then negotiates leases for specific locations within those markets. Tuffy signs corporately on those leases, oversees the corlstruction of the building to our plans and specifications, and then we sublease the location to an approved franchisee. More often than not, this process enables a Tuffy franchisee to occupy a better location than if they were trying to negotiate their own lease. In some instances, Tuffy will assist a qualified franchisee in purchasing their own real estate and building. When the building and site are complete, we help you set up the physical operation, laying out the facility from an equipment and inventory standpoint.

Training

During your initial training at the Tuffy Technical Center in Toledo, Ohio, you will learn how to operate a Tuffy Auto Service Center. Your training will include both classroom and actual "hands-on" instruction. Topics include shop administration, employee recruitment, vehicle inspection and diagnosis procedures, sales techniques, inventory control, financial management, and most importantly the fine points of maintaining good customer relations.

As automotive technology advances and vehicle repairs become more complex, we assist you in staying up to date with the changes.

 Support Services

As a Tuffy Franchisee you will have available a number of important communication resources. Tuffy Representatives are available for advice via regularly scheduled in-shop meetings and via telephone. A convenient toll free technical hotline is also available for day-to-day problem solving. Also available are in-shop and market-wide training sessions, timely product information bulletins, a quarterly newsletter, an Annual Manager Meeting, and an Annual Dealer Convention.

Buying Power

Because of our outstanding relationships with key suppliers and our collective buying power, you get top quality parts at excellent prices. This buying power that we pass on to you allows you to price your products and services competitively. When you assure a customer that you'll replace a part, you can do so with confidence, knowing you use only the best. Your customer in turn leaves with confidence, and for many services with a strong warranty that's good at any Tuffy Auto Service Center, as long as they own that car.

Advertising & Marketing

Tuffy's Marketing Department provides a media analysis of your market and develops television and radio commercials, newspaper and yellow page ads, point-of-sale materials, and special promotions. These materials and special promotional items are made available whenever media plans and budgets include their use. We give you a powerful jump start by assisting you in your initial advertising and marketing campaigns. Tuffy's computerized media capabilities and negotiating expertise assure professional and efficient media placement.