I would just like to provide a comment on outstanding customer service.  I was traveling over the holidays and had a bit of car trouble.  We stopped to put windshield wiper fluid in my car when suddenly my hood would not latch/lock.  We drove for a bit and realized the danger of the situation.  When we stopped at a convenience store, a guy recommended duct tape to hold it down.  We tried this and not surprisingly, it didn’t work.  Luckily, my fellow passenger spotted a Tuffy.  I ran into the store and spoke with the manager, Jesse Lattea.  I was a nervous wreck and I was going to be late for work, but Jesse was able to calm me down.  He said he’d take care of us right away and within a few minutes our car was fixed.  I’m so thankful for his service that day.  Jesse and his staff are simply wonderful.  Thanks Tuffy!

Kathryn H. (2010)

I have been dealing with the Lattea team for about four years now and wanted to let all of Tuffy know that I’m very satisfied with the services I’ve received.  They are honest and look out for the patron’s best interest.  I have spoken to several patrons over the years in the waiting area who feel the same way I do about the Lattea team.

Antoinette S. (2009)