Information is power. The more you can tell a Tuffy technician about your car's problem, the faster (and more accurate) he or she will be in making the correct diagnosis and getting you back on the road.

BE SPECIFIC
Does the problem only occur at certain speeds? When the car's been running for an extended time? When you brake? When you make sharp turns?

BE THOROUGH
You should also let the technician know how long you've had the problem, if you've had this problem before and if you've had any recent repair work or service.

BE PATIENT
Don't try to second-guess the problem, and don't expect a solution or estimate from your Tuffy technician before a thorough diagnostic sequence is conducted.

BE INFORMED
On the same token, you need to make an informed decision regarding repairs. Exercise your right to see the problem once it's identified. Ask about all your options.

Remember: Tuffy is a member of the Motorist Assurance Program, an industry-wide organization with established guidelines for quality and customer service. ALL Tuffy technicians are trained not only to meet Tuffy's stringent standards, but industry criteria as well. Give them the chance, and they'll earn your trust.