We're sorry to hear that you're having automotive trouble. What can you tell us about the problem with your vehicle? Is it making a funny noise? Are you having trouble accelerating? Have you noticed that you have to press harder on your brakes to slow your vehicle down? The more you can tell us about the issue, the faster and more accurately we can diagnose the problem. Not sure how to describe the issue? We'll be happy to take a ride with you to help figure it out.

BE SPECIFIC
Give us as much information about your vehicle's problem as you can, and feel silly trying to imitate the noise your vehicle is making. We've heard just about everything. Tell us if the problem only occurs at certain speeds. Does the issue come up only when the car has been running for a long period of time? Does it happen only when you brake or make sharp turns?

BE THOROUGH
Tell your Tuffy Automotive Service Specialist how long you've had the problem with your vehicle. Be sure to mention if it has occurred before and let us know if your vehicle has had any recent repair work or service.

BE PATIENT
Pinpointing the cause of an automotive problem can take some time. A Tuffy Automotive Service Specialist will conduct a thorough diagnostic sequence to uncover the source of the problem and determine how to fix it.

BE INFORMED
It's your vehicle, and you need to make an informed decision about all repairs. Exercise your right to see the problem once it's identified, and ask your Tuffy Automotive Service Specialist about all your options.

Tuffy is a proud member of the Motorist Assurance Program. This industry-wide organization has established guidelines for quality and customer service, and all Tuffy Automotive Service Specialists are trained to exceed these stringent standards. Give us a chance to earn your trust.