Perrysburg, Ohio
Franchisee: Ed Boyd
I was in need of getting my daughter’s car fixed on a Sunday before she left for school that night.  The Tire Man shop I was at the day before promised they would complete the job that day, but late Saturday told me they could not complete it until Monday.  Steve, the manager at Tuffy in Perrysburg promised to get the job done and initially thought a brake caliper was needed, but made the bleeder work the original caliper and saved me $100.00.  The job was done on time and under the original estimate, something that has never happened to me at an auto repair shop.  I will be back with my other auto repairs.

Pete Ansted

Tampa, Florida - Fowler Ave.
Franchisee: Ken Belcher
After my experience in the Tuffy store on Fowler Avenue in Tampa, Florida, I want to say, you cannot go wrong with these guys.  I know there are literally hundreds of places to have your car repaired in Tampa and I was online to find a shop to do my brakes. I chose this location partially because they are close to my job, but honestly mostly because of the previous comments.  I want everyone who cares to know that if you need work done on your car, take it to them.  They are professional, courteous, quick, honest, dependable, etc…they let me know up front everything that was wrong, gave me an accurate estimate, drove me to and from my job, responded to my multiple phone calls and questions with nothing less than courtesy and respect.  The work was completed when promised and it was even right at the end of their day before closing.  They stayed to make sure I got back on the road safely.  I normally would hesitate to have work done on my vehicle without my husband with me to “talk to the guys”, but did not have a choice that day.  This is definitely a place where ladies can feel comfortable on their own.  A million thanks. I will not take my car anywhere else now.  Thanks again for such a wonderful experience.

JoDee Vasallo 

Marion, Ohio
Franchisee: Vic Bruno
I received A+ service on my brakes at the Tuffy in Marion, Ohio.  I would highly recommend this shop.  The shop area, restroom, waiting room and exterior were very clean and well maintained.  The employees explained the service and offered a preventive maintenance schedule for my car, and everyone seemed enthusiastic about their work!

Donald Foreman 

Charlottesville, Virginia
Franchisee: Todd Needham
You performed work on my grandson’s 1994 Oldsmobile.  I thank you for taking him under your wing and performing the work necessary for him to get home for Christmas during the Christmas break.  With the age of the car I am most certain that he will need your help again, so I’ll say “Thank You” again in advance for looking after him.

Jim Pond 

Traverse City, Micigan
Franchisee: Mike Wallenstein
I encountered excellent service at Tuffy. I also appreciate the hard work and honesty; including fair and competitive prices. Our local car dealership, which has worked on our vehicles up to now, has lost us as customers for all minor work to be performed.

Thank You!
Craig Riffenburg

Defiance, Ohio
Franchisee: Darryl Crow
We can’t thank you enough. What a blessing it was to be directed to your business! We were able to enjoy a wonderful evening and special time with our family.

Richard and Kim Murrison

Iowa City, Iowa
Franchisee: Mike Harding
On August 22, 2007, while in Iowa City, my heat gauge suddenly went up.  I was referred to the Sears Auto Center and they sent me to Tuffy for a water pump replacement.  The service I received from Mike Schropp and his staff was outstanding.  They certainly live up to the standards and philosophy of Tuffy.  They really exceeded my expectations and went above and beyond the call of duty by dropping me off at a motel and picking me up again the next day when the repairs were finished on my car.  In addition to that, I found three beautiful carnations on my dashboard when I reclaimed my car.  That would never happen in my home state!  Thanks again to Mike and Tuffy…you have restored my faith in the auto repair business.

Ann Hines 

Huntersville, North Carolina
Franchisee: Mark Queen
When my wife’s mini-van had unusual starting problems, I had it towed to Tuffy in Huntersville, North Carolina.  Mark, Frank, Richard and team spent much time, effort and thought during the next two days to diagnose the issue.  When it appeared that the problem was likely related to the vehicle’s computer, I was advised to take it to the dealership for a second opinion before incurring the expense.  Much to my surprise, I wasn’t charged for the investigative work done at Tuffy, even when I tried to insist upon making some reasonable payment for their efforts.  As a regular and loyal customer, I was simply asked to keep coming back for my regular maintenance needs.  After another day of testing the vehicle’s sporadic issues at the dealership, Frank’s diagnosis was proven and I was thrilled to learn that the problem would be covered under the vehicle’s power train warranty.  My savings was over $800.  When it comes to sharing feedback with service providers regarding extreme cases of customer service, I’m equally willing to share great and bad reports.  For the second time this year, I’m pleased to let Tuffy know what a great crew they have in Huntersville.  With service like I just experienced, it’s a no-brainer to keep bringing our vehicles back and recommend Tuffy to friends and family members.  Thanks for a job well done!

Allen Westbrook 

Bellevue, Nebraska
Franchisee: Scott & Mary Hiatt
I can call Todd, the manager, anytime and he calls me back within fifteen minutes with estimates or recommendations on servicing my vehicles. He provides many options on parts and pricing. Todd’s always professional and quick at getting my vehicles in for servicing. I have recommended to many to f my co-workers to get their cars serviced at the Bellevue Tuffy and none of them have had a single complaint.

I live forty-five minutes from the Bellevue Tuffy but will go out of my way to take my cars to Todd at the Bellevue, Nebraska Tuffy.

Braden Barnes

Plainfield, Illinois
Franchisee: Tim Floss
I have worked many years in corporate America; service and quality was always a high standard. I called this location for pricing on a new battery; explaining that my vehicle died in my driveway and I was unable to drive it. Tim introduced himself as the owner and explained that he lived close by (45 minutes away) and offered to personally come to my home to charge the battery, so it would be drivable to the shop. The next day, on Tim's day off, along with his young daughter, he came to my home and charged my battery. I was ecstatic about the customer service I received and that same day I drove to this location for a new battery.

John Lenart

Fort Myers, Florida
Franchisee: David Loucks
I am writing in appreciation of service given me by David and Doris Loucks, of Fort Myers, Florida. I pulled into Tuffy with a serious but unknown problem. Understanding my bewildering predicament, they took me in immediately. They were courteous and helpful, and showed great concern for my safety. I will always remember their kindness, as I was a complete stranger to the area. David and Doris Loucks deserve recognition as a great asset to Tuffy.

Virginia Walton