TUFFY HISTORY

It's hard for me to put into words what being a Tuffy franchise owner means to me, my family, and the team that we have built. I didn't come from the auto repair industry and I never would have believed this is where we would turn our dreams into reality. When we signed with Tuffy, it was my belief that their program would give us the power that the large chains have while allowing us to provide a service level that only a small family owned business can and at the sametime allow us to run our own business, and that is exactly what we have received. The corporate team, as well as the other franchise owners, have become our business associates, our business companions, our friends, our family, and our biggest supporters. It has taken some hard work, but we have been able to build financial success, professional fulfillment, and personal happiness. Today, I am so proud that we are now able to start spreading that success to others on the team that we built. I never would have dreamed that we would live in our home town in Michigan, own a business in Florida, and a second business in Michigan, with plans to add more stores in both states. Joining Tuffy has truly been life changing!

As a young 27-year-old entrepreneur who wanted to take a dream and turn it into a reality, Tuffy took me seriously!  Starting from day one with onsite support from District Manager Scott Adams to continued training support empowering my staff to grow. With this support and hard work, I was able to grow into 3 stores in less than 3 years with a plan for more on the horizon. If someone told me five years ago this is where I would be, I would have thought that’s impossible. Thanks for believing in me Tuffy!!

My wife and I have owned a Tuffy^® Auto Service Center for over 8 years, and it has been an excellent experience.  My background is engineering and I have led engineering teams, but this is my first experience in a retail auto service business and owning my own business.  The training and support from Tuffy allowed us to take a failing location that had been closed and turn it around to become a top-ten store nationally (2015).   Tuffy provided training at their facilities, at other store locations, and at my store.  In just 8 months we had built a business that was running in excess of $1M/year by following their tenets, procedures, and guidelines.

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My District Manager Warren is a great guy – he helped me with the hiring of my initial team, gives advice on various issues whenever I ask, has been here to help with the training process, and is always available for questions and to help with any issues that arise.  The support staff at Tuffy Corporate is likewise extremely helpful.  Tuffy’s CFO Karen and President Roger have been there for one-on-one meetings, support, and advice whenever I have asked.  The Director of Franchising Bob is a great guy and helped tremendously with the purchase of the franchise.  Barry has helped us at every step with advertising, promotions and our website which has filled our shop with customers.  Once they are there, implementing the training on how to run the shop and deal with our customers has kept them coming back.  In the rare instance, there is a customer complaint or issue, Bridgette and Warren do a fantastic job of resolving it.  Tuffy has a Franchisee Advisory Council which represents our issues, views, and concerns and works with Tuffy for our benefit.

Overall this has been a very rewarding experience, a lot of hard work, and an opportunity to control our own destiny.